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Alongside voice calls, a campaign can text and email its audience. Toggle the SMS and Email channel pills on the campaign form to add either.

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SMS

Write your message once and Funnel personalizes it per contact with merge fields — {{first_name}}, {{last_name}}, {{email}}. As you type, a counter shows characters and message segments, and a live preview renders the message with a sample contact. Compliance is handled for you:
  • “Reply STOP to opt out.” is appended to every message automatically.
  • Contacts who have replied STOP, and numbers on your Do Not Call list, are skipped.
SMS sends from the campaign’s sender number, which must have SMS enabled (Phone numbers).

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Tracking SMS

Each campaign’s detail page has an SMS panel (total sent, delivered, delivery rate, sending, failed, opt-outs, suppressed). For the cross-campaign view, open AI Campaigns → SMS overview: filter by recipient, status, campaign, or date range; see per-campaign delivery tables; and Export CSV.

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Email

Campaign email has a Subject and Body (plain text or HTML) with the same merge fields and a live preview.
Campaign email is bulk outreach, separate from your personal Inbox — it doesn’t send through your Gmail account and won’t appear in your sent mail.
Deliverability protections are automatic:
  • An unsubscribe footer is added to every email; recipients who click it land on a confirmation page and stop receiving campaign email.
  • Addresses that unsubscribed, hard-bounced, or marked spam go onto the email suppression list and are skipped — the campaign form warns you if selected recipients are already suppressed.
The campaign detail page shows a per-recipient email table with delivery status.