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Campaign audiences are made of contacts organized into contact lists. Both have their own pages under AI Campaigns, and a campaign can target any combination of lists.

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Import contacts from a file

The fastest way to build an audience is the import wizard — open it from the campaign form’s Contacts section (Import from CSV):
1

Upload

Drop a .csv, .xlsx, or .xls file.
2

Map columns

Choose the phone column (required) and name the list the contacts will be grouped into. For every other column, pick: don’t import, map to an existing contact field, or create a new field on the spot (text, long text, number, email, phone, date, or yes/no).
3

Preview & fix

Each row is validated with OK / Warn / Error badges, and you can edit cells inline before importing.
4

Import

A progress bar runs the import. Contacts whose phone number already exists are updated in place rather than duplicated.

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Review before dialing

Preview contacts in the campaign form shows exactly who will be reached. Exclude (and restore) individual contacts there — excluded people are skipped when the campaign runs. If the campaign sends email, anyone on the suppression list is flagged. You can also Download CSV to get the audience — including any answers the agent collected, if you enabled saving answers on contacts.