Open any campaign to see how it’s performing. The dashboard adapts to the
channels you enabled — voice stats, an SMS panel, and an email panel appear as
relevant.
Voice metrics
The stats panel covers: contacts in scope, total attempts, connected calls,
completion rate, average call duration, recordings count, outcome successes
and failures, top disconnect reasons, and counts for voicemail, no-answer/busy,
and failed calls.
Call history
Every call is a row — time, duration, cost, end reason, status, user
sentiment, direction, and outcome. Click a row to open the full call detail:
- Recording player and the complete transcript.
- Conversation analysis — was the call successful, call status, sentiment,
disconnection reason, latency, plus any custom analysis you configured.
- AI summary of the conversation.
- Data tab — the exact fields the agent captured.
- An appointment card when the call booked a meeting.
Callback requests
When a contact asks to be called back (or no appointment slot fit), they land
in the Callback requests panel with their preferred time, notes, and
suggested bookable time slots — click a slot to book it. Track each
request as Pending → Contacted → Closed (or reopen it).
Captured outcomes
The Recent outcomes panel lists the latest data-collection results,
appointments, and informational completions with success/failure badges. For
retryable failures (e.g. a record write that didn’t go through), hit
Retry directly from the panel.
Records created by data-collection campaigns are assigned to your team
round-robin, so follow-up work spreads evenly.