> ## Documentation Index
> Fetch the complete documentation index at: https://flow9.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Workforces

> Hire AI Workers that nurture leads, chase follow-ups, and handle the busywork — built visually in Workforce Studio.

**Workforce Studio** is where you build and manage your **AI Workforce** — AI
Workers that reason over each contact's context and drive an outcome on a
channel (SMS, email, voice) or as a general task, so your team doesn't have to
do the busywork by hand.

Open it from **Workforce Studio** in the sidebar (it lives at `/automations`).

<Frame>
  <img src="https://mintcdn.com/flow9/2OZLtnDKB0vo9LiP/images/workforce-studio/roster.png?fit=max&auto=format&n=2OZLtnDKB0vo9LiP&q=85&s=ad3e3472cfdcb302e9c20dd1a53c47c2" alt="Your AI Workforce — the roster of AI Workers with status, role, and mission" width="3024" height="1900" data-path="images/workforce-studio/roster.png" />
</Frame>

## What you can build

<CardGroup cols={2}>
  <Card title="AI Workers" icon="robot">
    Hire a worker for a role — Lead Nurturer, Follow-up Specialist, Outreach
    Rep, Reminder Assistant — or start from scratch.
  </Card>

  <Card title="Visual workflows" icon="diagram-project">
    Design what each worker does on a drag-free canvas: a trigger, then steps
    that branch, wait, message, and update the CRM.
  </Card>

  <Card title="Guardrails by default" icon="shield-check">
    Every worker is safe until you say otherwise — no tools and no write-back
    until you grant them, with escalation and spend caps built in.
  </Card>

  <Card title="Proof of value" icon="chart-line">
    A built-in ROI dashboard shows tasks completed, conversations, hours saved,
    and AI spend — based on your own assumptions.
  </Card>
</CardGroup>

## Three ways to view your workforce

The landing page (**Your AI Workforce**) has a view toggle in the top-right —
your choice is remembered:

| View          | Shows                                                                                                                             |
| ------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| **Dashboard** | The [Workforce ROI dashboard](/guide/workforce-studio/roi-and-usage) — KPIs, trend, and a per-worker breakdown. The default view. |
| **Roster**    | A card gallery of your workers, each with a live status, role, mission, 7-day run count, and last-active time.                    |
| **Table**     | A compact table: Worker, Status, Runs (7d), Last updated.                                                                         |

## Worker statuses

Wherever a worker appears, a status pill tells you what it's doing:

| Status              | Meaning                                                                                                                                         |
| ------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| **Working now**     | The worker has runs in flight right now.                                                                                                        |
| **Needs attention** | Something needs a human — a failed run, a pending approval, or an escalation. See [Approvals & escalations](/guide/workforce-studio/approvals). |
| **Paused**          | The worker is paused and won't take new work.                                                                                                   |
| **Active**          | Published and live, currently idle.                                                                                                             |
| **Draft**           | Not published yet — still being built.                                                                                                          |

## Getting started

<Steps>
  <Step title="Hire your first worker">
    Click **Hire AI Worker**, pick a role template (or start from scratch), and
    give it a name and avatar. See [Hire an AI Worker](/guide/workforce-studio/hire-a-worker).
  </Step>

  <Step title="Design what it does">
    You land in the **Studio** — add a trigger and steps on the canvas, then
    configure the AI Worker step with instructions and guardrails. See
    [Build a workflow](/guide/workforce-studio/workflow-builder).
  </Step>

  <Step title="Test, then publish">
    Run the whole flow once against a sample or a real record, watch it in the
    log, then **Publish** to put the worker to work.
  </Step>

  <Step title="Watch the results">
    Track runs, conversations, and ROI on the **Dashboard**.
  </Step>
</Steps>

<Note>
  **Who can use it.** Workforce Studio is available to Company Admins, Branch
  Managers, Team Leads, and Sales Agents. Editing ROI assumptions and the
  weekly digest are admin-only.
</Note>