> ## Documentation Index > Fetch the complete documentation index at: https://flow9.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Approvals & escalations > Keep a human in the loop — pause a run for approval, and see everything that needs attention in one place. AI Workers are built to hand off to a person when it matters. Two mechanisms keep humans in control: an **approval step** you place in a workflow, and **escalations** that a worker raises on its own. ## Pause for approval Add a **Wait for approval** step (a [control-flow step](/guide/workforce-studio/steps-and-actions#control-flow-steps)) anywhere you want a person to sign off before the run continues. It creates two paths: * **Approved** — taken when a teammate approves. * **Rejected** — taken when a teammate rejects. Configure: * **Wait for an answer (hours)** — how long to wait before timing out (default 72\). * **If nobody answers in time** — take the **Rejected** path (default) or the **Approved** path. While a run is waiting on approval, it sits paused — the worker shows **Needs attention** until someone responds or the timeout is reached. ## Escalations Every worker must define an **Escalate to a human when…** condition in its [guardrails](/guide/workforce-studio/steps-and-actions#guardrails). When that condition is met, the worker stops and hands the run to a person rather than pushing ahead on its own. ## Where things needing attention show up Open a worker's profile and go to the **Needs attention** tab. It gathers everything a human needs to act on: | Kind | What it means | What you can do | | -------------------- | ---------------------------------------------- | ---------------------------------- | | **Run failed** | A run errored out. | **Run again**, or **View record**. | | **Approval pending** | A run is paused on a *Wait for approval* step. | Review and respond. | | **Escalated to you** | A worker handed a run off to a person. | Pick it up from the record. | Running or waiting runs can be **Stopped** from here, and every item links straight to the record it's about. When nothing is outstanding you'll see *"Nothing needs your attention."* At a glance, any worker with outstanding items shows the **Needs attention** status on the roster and dashboard. A worker's profile, where the Needs attention tab gathers failed runs, approvals, and escalations ## The Approval Queue The **Approval Queue** in the sidebar is a dedicated review surface for **quote-discount approvals** — where a manager approves a discount before an invoice can be created. The Approval Queue listing pending quote-discount requests Click **Approval Queue** in the sidebar. Pending requests are listed as cards; if there are none you'll see **No pending approval requests**. Each card shows the quote number, the amount, the discount %, who requested it, and when. Click **View quote** to see the full quote. Click **Approve**, or **Reject** and add an optional reason. Whether you can approve a given request depends on your permissions.