> ## Documentation Index > Fetch the complete documentation index at: https://flow9.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Inbox > Your connected mailbox, mirrored into the CRM — email conversations linked automatically to leads, deals, contacts, and accounts. The **Inbox** mirrors your connected Gmail / Google Workspace mailbox into Funnel, so email conversations live next to the CRM records they belong to. The unified Inbox The Inbox requires the Communication Hub feature and a connected Google account. If you don't see **Inbox** in your sidebar, ask your administrator — and see [Email & calendar](/guide/email-and-calendar) for connecting your account. ## Reading your mail The left rail has Gmail-style folders — **Inbox**, **Unread**, **Sent**, and **All Mail** — with live counts. Each conversation row shows the sender, subject, a preview snippet, and, when Funnel has matched the conversation to a CRM record, a chip for the record type (**Lead**, **Deal**, **Contact**, or **Account**). Unread rows are bold; hover one to **Mark as read**. You can star conversations to keep track of them (stars are personal to your browser). Open a conversation to read the full thread chronologically, with each message tagged **Received** or **Sent**. If the thread is linked to a CRM record, a context panel at the top shows that record's details. ## How conversations link to records Linking is automatic: Funnel matches the email addresses on a conversation to your leads, deals, contacts, and accounts. Matched threads get the record chip and context panel — no manual filing needed. ## Replying On a conversation matched to a **lead or deal**, click **Reply**. The composer gives you a rich-text editor (bold, italic, strikethrough, bulleted and numbered lists, links), and your draft autosaves as you type. **Send** becomes available once there's a recipient and a message. Current limitations: replies are available on lead- and deal-matched threads only, and email attachments aren't yet viewable in the Inbox. An AI **Summarize** button is visible but marked coming soon. ## Calendar invitations Invitations that arrive by email render as event cards right inside the thread — showing the time, location, and attendees. Respond with **Yes / Maybe / No** directly from the card; your answer updates Google Calendar and [My Schedule](/guide/workforce). If the event has a Google Meet link, a **Join Google Meet** button appears. ## If sync pauses A banner at the top of the Inbox warns you when your Google connection needs attention, with a **Reconnect** link to **Settings → Email & Calendar Connections**.