> ## Documentation Index
> Fetch the complete documentation index at: https://flow9.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Fax

> Send, receive, and track faxes from Flow9 Funnel — linked directly to your leads and accounts.

Flow9 Funnel includes a full fax module: send documents as faxes from your own
numbers, receive inbound faxes, and keep every fax linked to the CRM record it
belongs to.

<Frame>
  <img src="https://mintcdn.com/flow9/2OZLtnDKB0vo9LiP/images/fax/dashboard.png?fit=max&auto=format&n=2OZLtnDKB0vo9LiP&q=85&s=b3b915a65165a436b0b6d53923f93655" alt="The Fax dashboard — sent, received, delivered, and failed counts" width="3024" height="1900" data-path="images/fax/dashboard.png" />
</Frame>

<Note>
  Fax is an optional feature. If you don't see **Faxes** in your sidebar, it
  isn't enabled for your workspace yet — contact your administrator.
</Note>

## Set up fax numbers (admins)

Before anyone can send a fax, at least one of your workspace's phone numbers
must be fax-enabled:

<Steps>
  <Step title="Open fax settings">
    Go to **Faxes → Settings** (Company Admins only).
  </Step>

  <Step title="Enable fax on a number">
    Toggle fax on for the number you want to send from. Your numbers themselves
    are purchased and managed under **AI Campaigns → Phone Numbers**; this page
    only controls which of them can fax.
  </Step>

  <Step title="Set a default (optional)">
    Mark one number as the **default fax number** — it will be pre-selected
    whenever someone sends a fax.
  </Step>
</Steps>

## Send a fax

<Steps>
  <Step title="Start a new fax">
    In **Faxes**, click **Send fax**. You can also fax directly from a lead or
    account record.
  </Step>

  <Step title="Choose the From number">
    Your default fax number is pre-selected; pick a different one if needed.
  </Step>

  <Step title="Enter the recipient">
    Type the recipient's fax number — pick the **country code** from the
    dropdown, then the number. Or click **CRM** to search your leads and
    accounts by name or number; choosing one fills the number *and* links the
    fax to that record.
  </Step>

  <Step title="Attach the document">
    Upload the document as a **PDF** (up to **50 MB**). Other file types aren't
    supported — export to PDF first.
  </Step>

  <Step title="Send">
    Optionally set the quality and a caller ID name, then click **Send**. The
    fax is queued and delivered in the background.
  </Step>
</Steps>

## Receive faxes

Inbound faxes to your fax-enabled numbers appear automatically in the fax list,
where you can open and download the document. Faxes that need attention are
flagged **Needs review**.

## Track delivery

The **Faxes** dashboard shows your sent, received, delivered, and failed
counts, your overall success rate, and a 14-day activity trend. Open any fax to
see its full status history — and if a fax failed, you can retry it from its
detail page.

## Billing

Faxes are billed **per page**, in **both directions** — outbound faxes are
charged per delivered page, and inbound faxes per received page — against your
workspace **wallet** at your plan's rates.

<Info>
  Page count and rates are handled automatically; you'll see fax usage draw down
  the same balance as your other channels. See [Billing & wallet](/admin/billing)
  for top-ups and how consumption works.
</Info>

## Troubleshooting

| Symptom                               | What to check                                                                                                              |
| ------------------------------------- | -------------------------------------------------------------------------------------------------------------------------- |
| "No fax-enabled numbers" when sending | An admin needs to enable fax on a number under **Faxes → Settings**.                                                       |
| Send button stays disabled            | The recipient number must be complete and valid (country code + number), and a PDF must be attached.                       |
| Fax failed                            | Open the fax's detail page for the failure reason, then retry. Busy or unreachable fax machines are the most common cause. |