> ## Documentation Index
> Fetch the complete documentation index at: https://flow9.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Schedules, statuses & retries

> Control when campaigns run — calling windows, recurrence, holiday calendars — and manage their lifecycle.

## Scheduling

The **Schedule** section of the campaign form controls when dialing happens:

* **Start and end** date/times (with a timezone picker).
* **Repeats** — none, daily, weekdays, weekly, monthly, yearly, or a custom
  pattern, optionally ending on a date.
* **Daily window** — the hours within each day when calls are allowed (e.g.
  10:00–18:00), so contacts are never called at odd hours.
* **Holiday calendar** *(optional)* — attach a calendar of dates the scheduler
  must skip. Create calendars inline or manage them under **AI Campaigns →
  Holiday calendars**; one calendar can serve many campaigns.

## Campaign statuses

| Status       | Meaning                                      | What you can do       |
| ------------ | -------------------------------------------- | --------------------- |
| **Draft**    | Being built; nothing sends                   | Start, Archive        |
| **Running**  | Actively dialing within the schedule         | Pause, Stop, Archive  |
| **Paused**   | Temporarily halted                           | Resume, Stop, Archive |
| **Stopped**  | Ended — in-flight calls finish, no new dials | Archive               |
| **Archived** | Hidden from default lists, read-only         | —                     |

**Pause** is one click and reversible. **Stop** and **Archive** ask for
confirmation — a stopped campaign can't be restarted without reconfiguring
its schedule, and archiving is effectively final. Any campaign can be
**Cloned** into a fresh draft, and drafts can be **Deleted** permanently.

## Why isn't it dialing right now?

A running campaign shows a scheduler banner explaining any pause in dialing:

* **All call slots are busy** — dialing resumes as calls finish.
* **Outside calling hours** — waiting for the daily window.
* **Not scheduled today** — the recurrence rule skips today.
* **Paused for holiday** — today is on the attached holiday calendar.
* **No contacts to dial** — everyone has been called, is awaiting a retry, or
  is excluded (DNC / opt-out / manually excluded).

## Retries

In the voice agent's **Retry Settings** you choose the maximum attempts per
contact, the interval between attempts, and which results trigger a retry —
**no answer**, **busy**, **voicemail**, or **call failed** (the first three by
default). Contacts wait out the interval before being dialed again.