> ## Documentation Index
> Fetch the complete documentation index at: https://flow9.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & wallet

> Plans and seats, the prepaid usage wallet, invoices, and what happens when payment fails.

**Settings → Billing** combines two things: a **subscription** (your plan and
seats, billed monthly or annually) and a **prepaid wallet** that pays for
usage — voice minutes, SMS, email, fax, and phone-number rentals.

<Frame>
  <img src="https://mintcdn.com/flow9/HmPHrDo_kZo6iZX3/images/admin/billing.png?fit=max&auto=format&n=HmPHrDo_kZo6iZX3&q=85&s=cd02abecd25bb3e38fb847cc398f3eb9" alt="Billing & wallet" width="3024" height="1900" data-path="images/admin/billing.png" />
</Frame>

## Your plan

The subscription card shows your plan, its price and renewal date, and your
status (Active, Trial, Past due…). The **Plans** tab compares packages — each
lists included user seats, the price for extra seats, a monthly wallet credit
grant, phone-number rental pricing, and per-unit usage rates — with a
monthly/annual toggle (annual saves roughly two months) and a custom tier via
**Contact sales**. Upgrade or downgrade anytime; payment runs through Stripe
at checkout.

**Seats**: your plan includes a number of users; add extra seats at the
per-seat monthly price from the **Users** card whenever the team grows.

## The wallet

The wallet is a prepaid balance that metered usage draws from:

* **Top up** with a card via Stripe (minimum \$5).
* Your plan may **grant credits** into the wallet monthly.
* Every charge is itemized in **Recent activity** — top-ups, usage charges,
  number rentals, included credits, referral credits, adjustments.

<Warning>
  When the balance hits zero, **usage pauses** — campaigns stop dialing and
  messages stop sending — until you add funds. The CRM itself stays
  available.
</Warning>

## Invoices, tax & payment method

**Billing history** lists every subscription invoice with a hosted view and
PDF download. Your card and tax details are collected and stored by Stripe at
checkout — Funnel never holds your card. The **Activity** tab keeps a
tamper-evident audit of every billing event and who triggered it.

## If a payment fails

A banner appears: **Past due** offers "Update payment & pay now" via a secure
Stripe page; if the account becomes **Paused**, paying the outstanding bill
restores service. Your data is never deleted for non-payment.

## Refer & earn

The referral panel generates an invite link — when someone you refer
subscribes, you receive wallet credit.